Bisham Abbey is awarded ‘Hospitality Assured’

Bisham Abbey National Sports Centre, has been awarded Hospitality Assured, the definitive standard for service and business excellence in hospitality, championed by the Hotel and Catering International Management Association (HCIMA) and the only standard that focuses on the customer experience.

The site achieved an overall score of 70.2% which is an excellent result for the fi rst time and followed a rigorous accreditation process which examined ten key measurable steps, from business planning and strategy, to training and development of employees, through to delivery of service. After a day of intensive examining, which included interviews with 16 members of staff, the centre achieved over and above the standard level required.

The 70.2% achieved by Bisham Abbey is one of the highest scores achieved by similar organisations. This highlights the hard work that has been put in by Leisure Connection and Sport England staff over the past year to make the facility one of the best centres of sporting excellence in the UK.

General Manager of Bisham Abbey, Peter Mann said: “We are absolutely delighted to achieve Hospitality Assured accreditation. Hospitality Assured is all about quality and striving to be the most excellent and this latest success demonstrates that at Bisham Abbey, the Leisure connection team are always working towards further improving the service we offer, always aiming to exceed customer expectations and continuing to be the best!”